Cancellation Policy

At Flight Booking Travel, we understand that travel plans can change unexpectedly. Whether it’s due to personal reasons, airline schedule changes, or unforeseen circumstances, we aim to make the cancellation process for your flight booking as smooth and transparent as possible.

Our goal is to provide our customers with clear information and fair policies regarding cancellations, refunds, and rebooking options. Please take a moment to read our Cancellation Policy carefully before making a flight booking through our website.

1. General Policy Overview

When you book a flight through Flight Booking Travel, you agree to the terms and conditions outlined in this policy. Cancellations are subject to the fare rules of the airline, as well as our own service policies. Each airline has its own cancellation rules, refund timelines, and charges, which we are required to follow.

In all cases, Flight Booking Travel acts as a booking agent between the customer and the airline. Therefore, cancellation requests must comply with both airline guidelines and our agency’s processing policies.

2. How to Request a Cancellation

If you wish to cancel your flight booking, please contact our customer support team as soon as possible. You can reach us through:

• Phone: +44 020 3951 3626
• Email: support@flightbookingtravel.com
• Website: https://flightbookingtravel.com

Please include your booking reference number, passenger name(s), and travel dates when making a cancellation request. Our team will review your booking details and inform you of the applicable airline rules, refund eligibility, and service charges.

3. Airline Rules and Refund Conditions

Each airline sets its own cancellation policy, which can vary depending on the type of ticket purchased. Some fares are fully refundable, some partially refundable, and others completely non-refundable.

Typical airline refund rules include:

• Refundable tickets: Eligible for cancellation with applicable airline and service fees deducted.
• Non-refundable tickets: No refund is permitted, but in many cases, the airline may allow rebooking or credit for future travel after deducting a penalty.
• Promotional or discounted fares: These are usually subject to strict cancellation conditions and may not be refundable at all.

It’s important to review the fare conditions before completing your flight booking, as these details are displayed during the booking process.

4. Cancellation by Passenger

If you choose to cancel your flight booking, the refund amount (if applicable) will depend on the airline’s fare rules and the time of cancellation. Generally:

• Cancellations made within 24 hours of booking may be eligible for a full refund, depending on the airline’s policy and provided the flight’s departure date is at least seven days away.
• Cancellations made after 24 hours will be subject to airline penalties and our processing fees.
• No-shows (failure to board the flight) are considered as used tickets and are non-refundable in most cases.

5. Cancellation by Airline

Sometimes airlines cancel or reschedule flights due to operational issues, weather conditions, or other unavoidable reasons. In such cases, the airline’s policy will apply. Depending on the situation, you may be eligible for:

• A full refund of the ticket amount, or
• A rebooking option on an alternate flight without additional cost.

Flight Booking Travel will assist you in coordinating with the airline and ensuring that you receive the best possible solution. However, the final decision on refund or rebooking lies solely with the airline.

6. Refund Process and Timelines

Once your cancellation request has been approved, Flight Booking Travel will initiate the refund process. The refunded amount will be credited to the same payment method used during booking.

Refund timelines may vary based on the airline and the mode of payment:

• Airline refund processing: 7–21 business days (as per airline policy)
• Agency processing and settlement: Additional 3–5 business days after receiving the refund from the airline

Please note that our service fees and any applicable airline cancellation charges are non-refundable.

7. Service Fees and Deductions

Flight Booking Travel may charge a nominal service fee to process your cancellation request. This fee is separate from the airline’s penalty and is applied per ticket.

Typical deductions include:

• Airline cancellation fee (as per fare rules)
• Agency service fee
• Payment gateway or administrative charges (if applicable)

Our support team will clearly inform you of all applicable charges before proceeding with your cancellation.

8. No-Show Policy

If you fail to check in or board your flight without prior cancellation, it will be treated as a no-show. In such cases, airlines typically do not issue refunds, and the entire ticket amount may be forfeited.

We strongly recommend canceling your flight booking before the scheduled departure to minimize losses and explore rebooking or credit options.

9. Special Circumstances and Exceptions

In certain cases, airlines may waive or reduce cancellation charges for medical emergencies, bereavement, or government-imposed travel restrictions. To apply for such exceptions, passengers must provide valid supporting documentation (for example, a medical certificate or official notice).

Flight Booking Travel will forward your request to the airline for consideration, but the approval of such exceptions depends entirely on the airline’s discretion.

10. Changes and Rebooking

If you don’t want to cancel your trip but need to change your travel dates or destination, most airlines allow rebooking with applicable fare differences and change fees.

Our team can help you modify your flight booking easily. Please contact us as early as possible to get the best available options.

11. Contact and Support

For any questions or assistance related to cancellations or refunds, reach out to our customer care team:

• Phone: +44 020 3951 3626
• Email: support@flightbookingtravel.com
• Office: 74/1 Roman Rd, Leeds, LS2 8ZE, United Kingdom

We’re available 24/7 to help you manage your travel plans efficiently.